Board Roles and Responsibilities

 2025 Board PMI Maine

2025 PMI Maine Board left to right: Will Dawe - Marketing and Volunteers Director, Angela Mowatt - Education Foundation Liaison, Olivia Saucier - Secretary, Kristen Sensabaugh - Programs Director, Graham Garland - Technology Director and President Elect, Meagan Adams - President, Mary Ludden - University Academic Outreach Director, Alex LeGore - Co-Chair, Lisa Simoneau - Treasurer

Director of Marketing Commitment

An elected or appointed volunteer responsible for chapter-based marketing activities to increase awareness of both the chapter and the PMI brand within the territory. The volunteer will develop and execute an integrated marketing program to support member acquisition, member retention, event promotion, outreach activities, and other related initiatives in alignment with the chapter’s strategic objectives and PMI’s messaging. The role oversees the strategy and goals associated with the chapter’s social media channels, which includes identifying and testing new social platforms, evaluating current social channels, raising awareness of the chapter, sharing knowledge, highlighting chapter members, and showcasing events. Focus on fostering a two-way communication platform between the chapter and members while creating an engaged online community. These activities shall be performed in accordance with chapter bylaws, PMI policies, brand guidelines, and global marketing strategy.

Strategy & Planning

  • Develop and implement an integrated marketing program aligned with the chapter’s strategic objectives.
  • Create a social media calendar and plan for consistent sharing of relevant content and information.
  • Stay abreast of social media trends and technologies, advising the chapter on if and how to leverage them.
  • Periodically review social media assets provided through PMI’s Marketing Portal.
  • Develop and implement a succession and transition plan for the role.

Execution

  • Ensure brand consistency across the chapter in relation to PMI’s brand positioning by reviewing the chapter website, communications, and marketing materials.
  • Gain access to PMI’s Marketing Portal and review it regularly to identify useful PMI-provided marketing resources.
  • Work with local vendors to develop marketing materials in accordance with PMI brand guidelines, if suitable materials are not available in the Marketing Portal.
  • Monitor and coordinate branded presentations and messaging to external stakeholders and other organizations interested in PMI products and services.
  • Coordinate and organize presentations to chapter members, for use at chapter events and other opportunities.
  • Maintain relationships with existing sponsors for continued revenue generation to fund the chapter’s activities and events.
  • Support event teams with branding and PMI messaging to ensure consistency across chapter representations.
  • Plan and purchase print and digital advertising, coordinating with communications and social media leads.
  • Create and manage social media campaigns tailored to the specific needs of the chapter.
  • Oversee all chapter social media accounts, ensuring regular posting of relevant and engaging content.
  • Utilize toolkits provided by PMI’s social media team in the Marketing Portal to amplify awareness of products and services available to members.

Collaboration

  • Create and execute an annual marketing plan with a detailed activity calendar including, but not limited to, messaging, email, advertising (and sponsorship), events, web updates, newsletters, social media content, goals, and KPIs.
  • Collaborate with local businesses and academic institutions, where appropriate, to publicize the chapter and PMI.
  • Use best practices in marketing to promote the chapter and its activities to members and the community at large.
  • Work closely with e-marketing colleagues to create a cohesive plan for creating awareness of chapter activities.

Business Acumen Skills

  • Proficiency with, or desire to learn, digital marketing tools, including email marketing platforms, social media platforms, web content management systems, and research/survey tools.
  • Understanding of marketing strategy, tactics, planning, and delivery.
  • Working knowledge of marketing best practices.
  • Basic understanding of current trends in social media technologies and applications.

Power Skills

  • Public speaking and presentation skills.
  • Persuasion and motivation skills.
  • Ability and desire to stay informed on evolving marketing trends and resources.

Director of Membership Commitment

The Membership Director is an elected volunteer leader dedicated to driving the growth, vitality, and overall sustainability of the PMI Maine Chapter. Serving as a primary advocate for current and prospective members, this role is responsible for developing and executing strategic membership initiatives focused on recruitment, retention, and value delivery. By aligning chapter offerings with member needs, fostering professional connections, and enhancing onboarding and engagement experiences, the Membership Director plays a pivotal role in strengthening the chapter's community and promoting the value proposition of PMI membership. These activities shall be performed in accordance with chapter bylaws, PMI policies, brand guidelines, and global marketing strategy.

Chapter Membership

  • Develop and implement a Chapter Membership Plan
  • Ensure continued growth through inclusive recruiting, retention, and member engagement, including the establishment of measurable goals and the monitoring of success metrics for appropriate action using membership data and membership feedback.
  • Develop and implement a plan to recognize member milestones (such as anniversaries or awards).
  • Develop, maintain, and implement a membership retention program.
  • Address NMM influx with targeted welcome, renewal, and intermix marketing effort.

Customer Service

  •  Answer general member/nonmember information inquiries and other requests for assistance with membership and its benefits.
  • Support and attend annual general meeting and all chapter meetings as appropriate.
  • Communicate Membership Renewal Date Approaching, Missed Renewals, and Welcome emails to new chapter members and thank you emails for renewal.
  • Member Onboarding: Manage onboarding as a core chapter service—focusing particularly on the critical first 30 days—to connect new members with professional networking opportunities and PDUs, which drive satisfaction and renewal.

Data

  •  Serve as primary user of ThoughtSpot for analysis and reporting of membership data.
  • Maintain the membership records of the chapter
  • Provide communication list/member updates to officers in accordance with board-approved goals and privacy laws.
  • Coordinate the production and distribution of timely membership reports, such as monthly membership reports by demographics (city, state, age, industry, certification holders, etc.).

Market Research

  • Review and analyze member satisfaction survey data and enhance membership benefits.
  • Analyze and integrate survey feedback for inclusion in the annual planning.
  • Develop and administer current and prospect/ lapsed (non-renewal) member surveys (satisfaction and other).
  • Conduct research on surrounding industries, non-profits, educational institutions, and employers for potential membership growth opportunities

Marketing and Member Engagement

  •  Promote the value of PMI and chapter membership.
  • Develop and implement membership welcome and support plan including the promotion of PMI and chapter membership value (to include welcome letter, renewal letter, orientation, and more).
  • Communicate member value through various delivery methods in alignment with the Membership Benefits Package. Utilize membership marketing materials available through the PMI Marketing Portal.
  • Invite and add new chapter members to chapter communication channels (WhatsApp, LinkedIn, Facebook, etc.).
  • Consider multilingual options for non native or multicultural locations.
  • Develop and implement succession and transition plans for the role.

Business Acumen Skills

  • Data analysis and reporting
  • Marketing
  • Proficiency in using survey tools/market research/
    demographic research
  • Proficiency in using PMI ThoughtSpot

Power Skills

  • Persuasion/motivation
  • Public speaking/presentation

President Commitment

  • Direct chapter strategic goals

  • Achieve chapter vision, mission and objectives as detailed by chapter board, PMI and chapter business plans

  • Direct activities of other officers toward chapter goals and objectives

  • Ensure chapter board works together as a team

  • Represent chapter at public events

  • Ensure strategic alliance, planning and annual reporting

  • Be ultimately accountable for all board operations and chapter activities

  • Act as liaison between chapter and PMI

  • Ensure charter renewal is updated and chapter is in compliance as specified by PMI

  • Preside over Board of Directors meetings and annual general membership meeting

  • Ensure all chapter business is legal and ethical

  • Assume responsibility for overall functioning of chapter

  • Legally represent the organization (co-dependent with Treasurer)

  • Ensure statutory and regulatory compliance in consultation with Treasurer

  • With the board, ensure prudent disbursement of chapter funds

  • Drive implementation of and ensure reflection PMI policies and guidelines in chapter processes

  • Manage periodic policy audits

  • Promote leadership development opportunities for board development

  • Ensure policies are consistent and compliant with all applicable governmental jurisdiction and regulations (e.g., IRS, government compliance, PMI policy, Sarbanes Oxley – local laws and regulations)

  • Ensure chapter and/or bylaws are upheld and enforced

  • Identify gaps between PMI Global policies and chapter policies

  • Ensure and oversee roles/function definitions

  • Address any breeches brought up against a member or the chapter

  • Assist in resolving chapter conflicts

  • Raise awareness of and provide training on code of conduct/regulations/processes

  • Be aware of the Ethics Review Process

  • Ensure continued growth through proactive recruiting, retention, and member engagement

  • Establish measurable goals and monitor success metrics for appropriate action

  • Ensure compliance with PMI’s Social Media Guidelines and brand standards for chapters

  • Elevate project management profession profile by disseminating PMI’s thought leadership and research to regional audience

President Elect Commitment

  • Represent president in their absence

  • Assume role of president year following successful completion of duties in this role

  • Assume role of president if president is unable to perform duties

  • Assist president in duties

  • Oversee operations committee

  • Serve as member ex-officio with right to vote on all committees except nominating committee

  • Develop and implement succession and transition plan

  • Ensure continued growth through proactive recruiting, retention and member engagement

  • Act as COO of PMI Maine chapter

Secretary Commitment

  • Assure safekeeping of all governing documents (approved bylaws, articles of incorporation, charter agreement, board policies, committee charters, and all other non-financial records for the chapter)

  • Coordinate and distribute meeting agendas, keep records of all chapter and board business meetings

  • Maintain all meeting minutes — must document in accordance with parliamentary procedures as determined by board

  • Notice of all annual meetings shall be sent to all members at least 30 - 45 days in advance of the meeting. Action at such meetings shall be limited to those agenda items contained in notice of the meeting

  • Upon request, provide records to members and outside organizations

  • Provide all notifications to membership, directors, auditors, and members of committees

  • Coordinate distribution of all general correspondence

  • Provide support for membership communication

  • Oversee coordination of printed materials (logo items, business cards, etc.)

  • Develop and implement succession and transition plan

  • Review and update bylaws and ensure alignment with PMI Chapter Charter

  • Develop and maintain policy manual

  • Develop and maintain information security/personal information policy

  • Maintain membership records of the chapter

  • Provide communication list/member updates to officers as requested

  • Coordinate production and distribution of timely membership reports, such as monthly membership reports by demographics (city, state, age, industry, etc.)

  • Oversee PMI Document Library; ensure structure and maintain integrity

  • Oversee and coordinate annual PMI Maine Elections

Treasurer Commitment

  • Maintain and manage accounts receivable and payable and all financial portfolios, including but not limited to collection of chapter dues from PMI, guest payments for chapter meetings or special events and payment of all chapter bills in accordance with chapter committee directives

  • Establish and maintain all required chapter bank accounts and/or similar financial transactions; arrange for officer signatures as required

  • Provide financial reporting regarding state of finances and chapter activity to chapter membership, board, and executive level volunteer leaders monthly (board meeting)

  • Report on state of finances at board meetings and chapter meetings

  • Develop annual operating budget and financial statement to be included in the annual application for charter renewal

  • Ensure chapter reviewed and reported required tax filings

  • Recommend improvements in financial processes to board

  • Establish, maintain, and ensure compliance with all financial operational processes to ensure continuity of chapter operations and define, document, and maintain chapter policies including financial reserve policies, investment policies, and record retention and destruction

  • Maintain policies established by board of directors

  • Maintain annual budget

  • Contribute to chapter financial planning/goal setting, investing, forecasting, and budgeting

  • Distribute/communicate financial section of annual report to chapter membership

  • Assist in the preparation of annual financial statements and reports

  • Provide timely information to independent auditors as required

  • Keep an up-to-date inventory of all chapter goods

  • Handle all PMI and government required payments

  • Ensure maintenance and storage of all historic financial documents in accordance with chapter board policies regarding Record Retention and Destruction policies

  • Establish financial metrics; ensure chapter is maintaining requirements

  • Serve as liaison with PMI Global on financial matters

  • Prepare financial guidelines and procedures for chapter along with board

  • Analyze cost impact and income benefit of all activities proposed by board of directors

  • Review any chapter contract, agreement, and insurance

  • Distribute information, materials and/or fees received from PMI Global to appropriate officers in a timely manner

  • Confirm and check bank accounts monthly

  • Develop and implement succession and transition plan

  • Must be vigilant to phishing and fraud

Professional Development Director Commitment

  • Define strategies for improvement in professional development/training programs

  • Develop and implement chapter professional development plan for following year by June of current year, including program roadmap for professional development content programs

  • Develop plans for and coordinate chapter’s external educational activities, such as study groups, seminars, workshops, courses, professional development days and other educational activities

  • Manage chapter-created credential examination review courses and other such courses

  • Provide career development information to members and non-members

  • Provide information and guidance to members and non on PMI certification/re-certification

  • Incorporate feedback, suggestions, and recommendations as necessary to enhance programs content effectiveness and value delivered to audience and chapter

  • Work with marketing to promote chapter education, certification, and training opportunities

  • Recommend, develop, and deliver project management education materials, courses, presentations, and sessions including leadership development training programs

  • Seek new project management professional development programs and services through networking with other educational organizations and PMI chapters

  • Plan and coordinate special events, designed to enhance and expand the skills and knowledge of project managers, to promote project management profession

  • Incorporate events/programs feedback, suggestions, and recommendations to enhance effectiveness and value delivered to the audience and chapter

  • Oversee events, presentations, and training programs

  • Invite key influencers from industry to participate in chapter events

  • Advance project management profession through the planning and coordination of special events

  • Develop and implement succession and transition plan

Technology Director Commitment

  • Acquisition of Technology

    • Participate in request for proposal (RFP) and contract negotiations (not sole negotiator)

    • Research new technologies and/or features to improve chapter efficiencies and membership experience and report on feasibility of proposed technology initiatives

    • Collaborate with chapter leadership to propose initiatives

    • Gather business requirements

    • Oversee any initiatives for current or proposed technologies

    • Lead implementation planning

    • Oversee training

    • Advise chapter regarding online opportunities and threats

    • Stay abreast of and advise chapter how to leverage social media trends and technology

    • Learn about tools and applications that can enhance and/or automate social media activities

  • Support/Maintenance of Technology

    • Manage all chapter technology initiatives, ensuring user experience is appropriate to user level

    • Provide administrative support for chapter technologies

    • Provide vendor management of technology

    • Be familiar with all aspects of operational technologies in place and be able to provide backup administrative support in addition to timely liaison with vendors

    • Ensure chapter’s owned, rented, or leased equipment is in good working order and tracked

    • Review technology functionality, monthly and provide monthly status updates to chapter leaders

    • Communicate service level agreements (SLAs) for issue/request intake process

    • Manage, recruit and onboard internal and external technology team members and ensure technology team is providing timely responses to support requests

    • Coordinate and collaborate with other chapter board members and volunteers where needed

  • Data Analytics

    • Per PMI current and future membership and data protection policies:

    • Provide general data support including, but not limited to, gathering and providing data

    • Create awareness of available data and the value of it

    • Provide various analytic reports to chapter leaders including:

    • Referral source

    • Email conversion and A/B testing

    • Web analytics

    • System reports: operational defects in IT systems

  • Governance

    • Maintain data and transaction services and processes

    • Maintain inventory of technologies in place, including administrative access information

    • Ensure compliance with all acquired software/subscription licenses

    • Ensure backups and ensure proper archiving occurs within infrastructure

    • Manage internet site security/system monitoring

    • Maintain chapter systems access rights process and methods

    • Assess risk in IT systems

    • Maintain IT security policies

  • Long Range and Annual Planning

    • Successfully plan, track, and deliver all chapter beneficial IT-related services

    • Work with other technology team members, chapter board members and volunteers to identify opportunities to improve chapter technology and infrastructure

    • Provide submission requests for budget and schedule estimates

    • Provide recommendations for system upgrades

    • Assist in defining business capabilities

    • Identify upcoming technology needs based on chapter plans/activities

    • Identify road maps focused on sequencing and dependencies

    • Keep current on technologies being adapted by PMI or other PMI chapters

Volunteers/Marketing Director Commitment

  • Recruit and/or retain volunteers

  • Conduct general volunteer orientation for all new volunteers including an overview of volunteer structure, volunteer roles, responsibilities, and deliverables

  • Identify and develop programs to involve, develop, and engage volunteer members

  • Oversee, administer, and build awareness of the chapter's (and PMI’s) volunteer policies, procedures and guidelines

  • Develop and implement a succession and transition plan

  • Develop and implement a Community Outreach Plan including commercial, not-for-profit and other professional associations

  • Develop communication vehicles including but not limited to: emails, web content, press releases, social media posts, promotional materials, advertising, etc.

  • Gain access to PMI’s Marketing Portal and use PMI-provided marketing/PR resources

  • Collaborate with local businesses and academic institutions, where appropriate, to publicize the chapter and PMI

  • Develop and implement a succession and transition plan

  • Collaborate with the website/technology officer to provide website content and provide input into website design

Director of University Academic Outreach

  • Work with board of directors and chapter partner to develop overall strategy and objectives for academic outreach supporting objectives of chapter and PMI Global

  • Develop and implement innovative programs to support academic outreach strategy

  • Develop metrics to measure success of academic outreach programs

  • Develop strategies and programs to support establishment of “partnerships” for mutual benefit with academic institutions that promote the chapter and project management profession

  • Evaluate and maintain academic outreach partnerships

  • Maintain a record of local academic contacts

  • Manage and maintain academic outreach budget

  • Utilize PMI academic outreach resources to support designated outreach activities (found on the Marketing Portal)

  • Report monthly progress to board of directors and for annual chapter business planning with chapter partner

  • Incorporate feedback, suggestions, and recommendations as necessary to enhance effectiveness and value delivered to audience and chapter as related to academic outreach resources and services

  • Act as primary lead for developing academic outreach activities which may include oversight of academic outreach committee volunteers

  • Responsible for making local academic institutions aware of PMI and the benefits of chapter support, and PMI products/programs/initiatives relevant to an academic audience

  • Responsible for identifying and developing programs to involve, develop, engage and manage academic stakeholders

  • Gather lessons learned and develop procedures to ensure consistent messaging across outreach activities

  • Create academic outreach articles for chapter newsletter that provide communications on outreach activities

  • Raise awareness and deliver member value through promotion/advocacy of chapter social good programs and PMIEF no-cost resources (learning resources, templates, academic scholarships, awards, careers in PM, PMIEF newsletter, etc.) that support engagement in local community

  • Monitor activities of academic outreach volunteers assigned to manage the program18. Provide input to PMI’s academic outreach staff that will contribute to development of academic outreach resources and services for chapter use (found on the Marketing Portal)

  • Provide onboarding support for new volunteers

PMI Educational Foundation/PMI Chapter Liaison

  • Serving the Chapter

    • Design and promote social good events, including those that serve community needs and are requested by chapter board members (e.g., VP of Outreach, VP of Professional Development, or VP of Events)

    • Raise awareness and deliver member value through promotion/advocacy of chapter social good programs and PMIEF no-cost resources (learning resources, templates, academic scholarships, awards, careers in PM, PMIEF newsletter, etc.) that support engagement in local community

    • Engage fellow volunteers through social good programs and opportunities for developing their skills and participating in the community

    • Network with communities that can benefit from social good programs and free resources provided by PMIEF (e.g. schools, nonprofits, other organizations, etc.)

    • As invited, participate in chapter annual planning and propose a yearly business plan specific to PMIEF

    • Provide chapter board members with regular updates on social good programs being carried out locally

    • Be familiar with all content related to role as published on PMIEF.org

  • Communicating and Increasing Awareness

    • Promote social good initiatives organized by the chapter through different channels (press, social media, etc.) to increase visibility among members and local community and provide reports on their impact

    • Collaborate with and communicate regularly with PMIEF Community Engagement Committee members on a variety of chapter social good programs and planning

    • Inform PMIEF staff administrator periodically regarding chapter social good programs that are being carried out and initiatives suggested/proposed by your chapter

  • Staying Informed

    • Become knowledgeable about PMIEF programs, products, resources and partnership opportunities

    • Attend PMIEF virtual trainings, webinars and monthly teleconferences

    • Subscribe to and remain up-to-date with two PMIEF monthly e-newsletters: PM For Social Good® and PMIEF/PMI Chapter Liaison

    • Participate in virtual events, webinars, and dedicated trainings that further increase awareness, exposure and insights regarding the PMIEF

    • Participate in global liaison community in development of and sharing of best practices

Past President Commitment

  • Assist board of directors with strategic policies

  • Proactively support and promote work within board

  • Assume role of mentor for president

  • Assist president in liaison with PMI when required

  • Assume position of chair for nominating committee

  • Lead and direct elections process

  • Provide ethics enforcement and guidance at board of directors’ level

  • Support conflict resolution

  • Outreach with past presidents

  • Develop and implement succession and transition plan

  • In absence of President or President-Elect, step in as President

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